Cancellation & Refund Policy

Cancellation, amendment, deposit and refund conditions depend on the property, room, rate plan, promotion and dates selected during booking. The conditions displayed in the active booking engine at the time of confirmation form part of the reservation.

Refundable Rates

Where a rate is identified as refundable or flexible, the applicable cancellation deadline and any late-cancellation charge must be shown before the booking is confirmed.

Non-Refundable Rates

Where a rate is identified as non-refundable or advance purchase, payment and cancellation restrictions must be reviewed carefully before confirmation.

Promotional & Package Rates

Special offers can have different amendment, minimum-stay, payment or cancellation conditions. The specific offer terms shown during booking take priority over general website information.

Need Help?

For a current reservation or cancellation question, contact the relevant Emirates Stars property or call the Dubai primary line at +971 4 258 9888. Have your booking reference available where applicable.